Experience in user support/helpdesk operations related to IT tools.
Experience providing structured responses to user queries, documenting issues and solutions, and maintaining tracking tools.
Experience in supporting the preparation and update of guidance content, supporting online Q&A sessions, and assisting with administrative steps in certification processes (e.g., managing communications and updating records).
Experience in working with centres/partners across different countries and cultural contexts.
Strong organisational skills and attention to detail (mailbox handling, issue logging, registry/monitoring updates).
Good writing skills for drafting FAQs, user guidance and short reports.
Confident with digital tools and online collaboration, able to support users with practical, step-by-step guidance.
Effective teamwork and communication skills; able to facilitate/support online sessions and coordinate follow-up actions.
English at level C1
Assets: Expertise in the area of vocational excellence and prior exposure to VET quality tools or certification processes.